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Buildings from Below
Empowering Call Centers, Elevating Customer Experience

Transforming Call Centers into Hubs of Excellence Through Outsourced Call Center Consulting

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3SIX9, LLC provides tailored consulting, training, and technology integration services to empower call centers to thrive through change. We enhance efficiency, employee satisfaction, and customer experience.

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We are proud to have partnered with a diverse range of clients, providing them with the support and expertise needed to achieve their business goals.

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ABOUT 3SIX9, LLC

At 3SIX9, LLC, we are passionate about driving positive change in call center environments. Our team is dedicated to providing expert consulting, training, and technology integration services that make a real difference. We are committed to enhancing operational excellence and fostering a culture of continuous improvement.

Clients

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How We Can Help

Case Study: Dramatically Improving Call Center Performance

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Challenge: A mid-sized call center was experiencing an alarmingly high abandonment rate of 37% and an average speed of answer (ASA) exceeding 10 minutes. This was leading to frustrated customers and low satisfaction scores.

Solution: 3six9 implemented a comprehensive strategy to overhaul their call center operations.

Our approach included:

  • Thorough Analysis: Conducted a detailed assessment of existing processes and identified key areas for improvement.

  • Training and Development: Provided targeted training programs to enhance agent skills and efficiency.

  • Technology Integration: Integrated advanced call routing and management systems to optimize call flow.

  • KPI Monitoring: Established a robust KPI tracking system to continuously monitor and improve performance.

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Results: Our strategic interventions led to remarkable improvements in call center performance:

  • Abandonment Rate: Reduced from 37% to an average of 11%.

  • Average Speed of Answer (ASA): Decreased from over 10 minutes to an average of 43 seconds.

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These improvements not only enhanced customer satisfaction but also significantly boosted the overall efficiency and effectiveness of the call center operations.

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Want to Achieve Similar Results? Discover how 3six9 can transform your call center performance. Schedule a free consultation today and let’s discuss your unique challenges and goals. 

Reach out to us today, or visit our Consultation Request page to get started!

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CLIENT TESTIMONIALS

“3SIX9, LLC's consulting services have been instrumental in transforming our call center operations. Their expertise and dedication have made a significant impact on our success.”

CEO

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