Overview of 3SIX9 Your Partner in Outsourced Call Center Consulting
Change Management Consulting
We offer customized strategies for seamless organizational change, ensuring smooth transitions with comprehensive employee support and training.
Call Center Launching Services & Call Center Training
Our complete setup and support services for new call centres cover everything from infrastructure planning to staff recruitment and training.
Training on Key Performance Indicators (KPIs)
We provide in-depth training to enhance and monitor call center performance metrics, driving continuous improvement and success.
Business Process Outsourcing (BPO) Services (coming soon)
Our tailored outsourcing solutions include customer service, technical support, and back-office operations, designed to meet your specific business needs.
Client Enrollment and Management
We offer personalized onboarding and dedicated project managers to provide ongoing support, ensuring client satisfaction and success.
Consulting for Call Center Operations with expert Call Center Training Programs
Our expert advice and best practices help optimize call center performance and processes, enhancing overall efficiency and effectiveness.
Change Readiness Assessment
We evaluate your organization's readiness for change and offer recommendations to build a culture of adaptability and resilience.
Strategic Planning and Execution
We support long-term strategic planning and execution, aligning your call center goals with broader business objectives for sustained success.
Customer Service Training
We offer comprehensive customer service training programs designed to elevate your team's skills and performance. Our training covers effective communication, problem-solving, conflict resolution, and more.
Insightful Snapshots
Our Executive Team
Meet the people who drive our success.
Deborah Rosello
Founder and Principal
Deborah Rosello – Visionary Leader and Co-Founder of 3six9 LLC
With over 30 years of unparalleled experience in call center operations, Deborah Rosello is the driving force behind 3six9 LLC. Her career spans multiple business verticals, where she has consistently transformed call centers into high-performing, customer-centric hubs.
Deborah’s deep understanding of call center management has led to innovative solutions that drive efficiency and enhance customer satisfaction. Her holistic approach and ability to adapt across industries have made her a sought-after expert.
At 3six9 LLC, Deborah leverages her extensive knowledge to help organizations navigate change management, launch new call centers, and optimize existing operations. Her passion for excellence and commitment to client success are the cornerstones of 3six9 LLC’s mission to elevate businesses through tailored consulting services.
Under Deborah’s leadership, 3six9 LLC is synonymous with reliability, innovation, and exceptional service, ensuring every client receives the highest level of expertise and support.
Adon Rosello
Co-Founder and Vice President
Adon Rosello, co-founder and President of 3six9 LLC, is a seasoned expert in call center operations with a career spanning several decades. With a strong background in sales and call center setup, Adon brings a wealth of knowledge and a results-driven approach to the company. His Six Sigma certification underscores his commitment to operational excellence and continuous improvement.
Adon’s proficiency in designing high-performing call center environments has led to streamlined processes, improved efficiency, and enhanced customer satisfaction. His expertise in sales has driven revenue growth and built strong customer relationships.
At 3six9 LLC, Adon leverages his extensive experience to oversee financial operations and contribute to the company’s growth and success. His dual focus on sales and operational setup ensures clients receive comprehensive solutions that address both immediate needs and long-term goals.
Adon’s passion for excellence and commitment to client satisfaction are at the core of 3six9 LLC’s values. His leadership and expertise make him an invaluable asset, driving the company’s mission to provide top-tier consulting services and transformative solutions for call centers.
Scott Gibbs
Director of Operations
SG, the Director of Operations at 3six9 LLC, is a dynamic leader dedicated to enhancing the value of call center operations. Trained by 3six9, SG has honed his skills in optimizing processes and driving efficiency within call centers. His commitment to excellence ensures that every aspect of operations is aligned with our mission to deliver top-tier service and support. SG's strategic approach and hands-on management style make him a key player in our team, focused on achieving outstanding results for our clients.
Ava Mitchell
VP Marekting
Ava Mitchell, the Vice President of Marketing at 3six9 LLC, is a highly skilled professional with extensive experience in all facets of marketing. Trained by renowned experts, Ava has a solid foundation in modern marketing strategies and techniques. Her expertise extends to social media management, having worked with companies specializing in this dynamic field. Ava's innovative approach and deep understanding of digital marketing enable her to craft compelling campaigns that drive engagement and growth. At 3six9, Ava is dedicated to elevating our brand presence and ensuring our marketing efforts effectively reach and resonate with our target audience.
Ready to Elevate Your Business?
At 3six9 LLC, our passion for excellence and commitment to your success drive everything we do. With over 30 years of industry expertise, our tailored consulting services are designed to transform your operations, optimize performance, and ensure your long-term growth.
Experience the Difference with 3six9 LLC:
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Expert Guidance: Benefit from our extensive knowledge and proven strategies.
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Customized Solutions: Receive personalized plans that address your unique challenges.
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Unmatched Support: Partner with a team dedicated to your success every step of the way.
Don’t Settle for Average – Achieve Excellence.
📞 Contact Us Today!
Schedule a free consultation and discover how 3six9 LLC can help you achieve extraordinary results. Let’s work together to take your business to new heights.
Or call us directly at 877-238-3391 to speak with one of our experts.